Code of Conduct

Code of Conduct 2024

This Code of Conduct forms part of the Terms and Conditions of Membership with Club Sport at the Plex. It is designed to ensure the safety, comfort, and enjoyment of the facilities for all members. Failure to abide by this Code may result in a warning, the termination of membership, or the notification of the proper authorities as the situation may warrant.

Guiding Principles

Members are to treat fellow members, volunteers, and staff with courtesy and respect.

The health, safety and privacy of members are the top concern for Club Sport at the Plex and should not be compromised at any time.

Members are all responsible for conducting themselves in a way that will not compromise the safety or enjoyment of other members.

The Code is not meant to be exhaustive, and all members are expected to behave in a manner that aligns with the spirit of the Code.

The term ‘Member’ throughout this document refers to the person/persons making use of Club Sport which can include but is not limited to, members, volunteers, & staff.

The term ‘Facilities’ throughout this document refers to Club Sport facilities located in San Jose, CA.

Health & Safety

No food is to be consumed within areas of the facility outside of the Citrus Café.

Alcohol is not permitted in the facilities, and anyone suspected of being in a state of inebriation (or any other condition that would compromise a member’s ability to safely use the facilities) will be prevented from making use of the facilities and services and asked to leave.

Drinks must be contained in closed unbreakable containers (no glass containers allowed in the facilities).

Equipment must not be modified or used in a way other than that intended for.

Please return the equipment to appropriate storage racks or back to where it belongs.

Members must abide by instructions related to health, safety and appropriate conduct issued by Management & Staff and must also follow any other written health and safety instructions.

Only Club Sport employed personal trainers may provide instruction in the facility.

The steam room and sauna are open to members and guests ages 18 and above.  Recommended use is three to five minutes. Limit use to no more than 10 minutes. Please monitor your own time.

Please shower before use.

Please sit on a towel when using the steam room or sauna.

Street and workout clothing are prohibited in both steam and sauna.

Respect for Other Members

Respect is paramount in creating a safe space for all members.

Mobile phones and personal electronic devices, members must observe the following:

Headphones must be used, and the volume kept at a reasonable level.

Use of any device with camera/recording features is not permitted in the locker rooms due to privacy concerns.

Before taking pictures or recordings in the facility, consent must be obtained from any person whose image or voice is captured and from the Club Sport General Manager.

Members are expected to let other members work-in on equipment between sets and not occupy equipment for prolonged periods.

Members are expected to be respectful and courteous to fellow members (keep noise at an appropriate level while you are in the facilities).

Members must not shout, use foul or abusive language, or otherwise behave in a threatening or intimidating manner.

Please adhere to a 30-minute time limit on cardio equipment when others are waiting.

Reserving spots in Group classes is on a first come first serve basis-please no reserving spots.

Personal Cleanliness & Attire

Personal hygiene must be maintained, and members must make every effort to deodorize before & after using the facilities.
Footwear and clothing must be clean and odor-free.

Appropriate exercise clothing and shoes must be worn when using the facilities, including non-marking soled shoes in the studio. No sandals, jeans, or open-toed shoes are to be worn (i.e. street clothes). Tops must be always worn.

Footwear should be worn in the shower & change area for your own foot protection.

Please wear proper swimwear, no cut-offs, shorts, leotards, thong suits, or T-shirts.

Please shower and rinse off any oils before entering the pools or whirlpool. Showers are provided on the pool deck near the adult whirlpool to rinse off before entering the water.

Respect for the Facilities & Service

Members are expected to use their key tag or Club Sport app to access the facilities.

Members must not allow others to make use of their key tag or enable access to the facilities for anyone who is not a member.
Litter must be placed in discarded bins provided.

Weights or other equipment from the main workout area are not permitted in the studio area and members are expected to return all equipment to where it belongs.

Day use lockers may be utilized during your workout only. Lockers are checked daily, and any items left will be removed and placed in Lost & Found.
VIP lockers are available for rent for overnight use for a fee.

All belongings must be stored in a locker while using the facility.

Members must report any damage or suspected damage to equipment or facilities to the Club Sport staff. Members should not attempt to do repairs themselves.
All complaints are to be directed to staff on duty or Club Sport Management within 24 hours of the incident occurring (or as soon as possible if doing so within 24 hours is not possible).

We appreciate your cooperation in planning your workout and shower time so that you are prepared to leave the club promptly at closing time.
Food or perishables are not permitted to be stored in lockers.