Aquatics Policies

FAQs

The fastest and simplest way is to register your student via the Club Sport @ The Plex app, available in iTunes and Play store.
Registration can also be done in person at the Aquatics office; however, we will ask that you download the app for (faster) future registration. Payment must be completed in full prior to the first day of class.

If you are booking private lessons via the app and book more than 1 timeslot for your child, you must submit a cancellation for the incorrectly booked class within 30 minutes of the original booking. Submitting a cancellation after the 30-minute period will result in you forfeiting half the cost of private lessons for that month.
If a student is registered after the session has begun, the class cost will be prorated from their start date.

Classes with only 1 Student: We reserve the right to cancel any class with only one student 24 hours before the session starts and reschedule that student to a different class.

Absolutely! It’s never too late to learn how to swim!

All swim students, regardless of membership status, must check in daily at the Front Desk with their full name. On swim lesson days, up to two non-member adult guardians can accompany the swimmer to the pool. Failure to properly check in may lead to forfeiting your class.

Non-lesson pool access is limited to Club Sport members during scheduled Family Swim. Member children over 7 can swim independently during family swim hours, with parents in the viewing area. Children 6 and under need an adult guardian within arm’s reach in the water. Teens 13 to 18 can use the pool with a Club Sport membership.

For each 10-week group lesson session, one make-up lesson is available, subject to availability. Make-up lessons are not guaranteed. All make-up lessons must be done within the same session of the missed lesson.

Refunds will not be given for missed lessons.
Please email cssj-aquatics@clubsportfit.com to request a make-up lesson; phone or in-person requests won’t be accepted without prior email submission.

Credits will be offered to students with a written doctor’s note that may be applied to future sessions.

We offer 1 private make-up lesson per session, subject to availability. Your child may be paired with a different instructor for the make-up. This adjustment is made ensure that your child receives the necessary attention and guidance they deserve. Our priority is always to support your child’s growth and development in their aquatic skills.

If your instructor is sick or absent we will do our best to pair your child with a different instructor for the same time as your lesson. If we cannot pair your child with another instructor, we will offer a make-up lesson.

If your instructor is out on vacation, the cost will be pro-rated at the time of booking.

Class cancellations are rare but do occur, usually when the pool water has to be sanitized.

Consistent class attendance is essential for natural and smooth learning. The more classes your child attends, the better their progress. Enrollment and payment signify your commitment to the entire session. Refunds, credits, or substitutions for Group Lessons are not available. Missed classes without prior written notification to the Aquatic’s office will not be rescheduled.

Even if you are late, we encourage you to have your child join for the remaining class time. No refunds or credits are offered for missed classes.

Our classes are typically for 4 students to 1 instructor. At times, a 5th child may be in class for a make-up lesson.

Session cancellation requests must be submitted at least 48 hours before the first Monday of the session. Requests must be in writing via cssj-aquatics@clubsportfit.com. A $25 service charge applies to all cancellations. No refunds will be given within 48 hours of the session’s start or after the session has begun. Requesting a refund within 48 hours of the session’s start or after it has begun prevents another child from signing up for that spot.

We will prorate up to two weeks’ worth of classes for the session if the request is made in writing by the start of the session.

You may watch your child’s lesson from the designated viewing area.

  • No viewing from the pool deck is allowed.
  • Parents and non-swimmers are not allowed on the pool deck.
  • Children under 13 must be escorted by an adult to their lesson at the start of lesson time.
  • Do not wait on the pool deck for your lesson to begin.

For the safety of our swimmers, we ask that walkways and the pool deck be kept clear of shoes, swim lesson viewers, toys and towels. We also ask that you refrain from taking pictures or videos of your children in lessons and in the locker room.

Swimmers are welcome to use the Family Locker room after their swimming lesson. Children under 12 are not allowed in the to the Men’s or Women’s locker room. For your convenience there is also a shower located on the pool deck.

Reusable swim diapers are required over a regular diaper for all swimmers under the age of three and non-potty-trained swimmers.